Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
Personal Information
- Name (first and last)
- Phone number for appointment confirmations and SMS notifications
- Appointment preferences and special requests
- Service history and booking details
Technical Information
- IP address and browser information (for security)
- Device type and operating system
- Website usage patterns and preferences
How We Use Your Information
- Appointment Management: Schedule, confirm, and manage your nail service appointments
- SMS Notifications: Send appointment confirmations, reminders, and verification codes (with your consent)
- Service Improvement: Understand your preferences to provide better service
- Customer Support: Respond to your questions and resolve any issues
- Legal Compliance: Meet regulatory requirements and protect our business
SMS Communications & Your Rights
SMS Consent
By providing your phone number and checking the SMS consent box, you agree to receive text messages from Pro Nails including:
- Appointment confirmations and reminders
- Verification codes for booking security
- Important updates about your appointments
Your SMS Rights
- Opt-Out Anytime: Reply "STOP" to any message to unsubscribe
- Help: Reply "HELP" for assistance
- Message Frequency: Varies based on your appointment activity
- Message & Data Rates: Standard rates may apply from your carrier
Information Sharing & Protection
We DO NOT sell your personal information
Your personal information is never sold to third parties. We only share information in these limited circumstances:
- Service Providers: Trusted partners who help us operate (SMS service, payment processing)
- Legal Requirements: When required by law or to protect our rights
- Business Transfer: In the unlikely event of a business sale or merger
Data Security
- Industry-standard encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal information on a need-to-know basis
- Regular security audits and monitoring
Your Privacy Rights
- Access: Request a copy of the personal information we have about you
- Correction: Ask us to correct any inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from SMS notifications at any time
- Data Portability: Request your data in a portable format
To exercise these rights: Contact us at (270) 735-9158 or visit us at 611 W Poplar St, Etown KY.
Data Retention
- Appointment Records: Kept for 3 years for business and tax purposes
- SMS Messages: Stored for 1 year for customer service and compliance
- Marketing Preferences: Until you opt-out or request deletion
- Technical Logs: Automatically deleted after 90 days
Contact Us About Privacy
Pro Nails
611 W Poplar St, Etown KY
Phone: (270) 735-9158
If you have questions about this privacy policy or how we handle your information, please don't hesitate to contact us. We're committed to protecting your privacy and will respond to your inquiries promptly.
Policy Updates
We may update this privacy policy from time to time. When we do, we'll post the updated policy on this page and update the "Last Updated" date. For significant changes, we may also notify you via SMS or when you next visit our website.